35bg's Responsible Gaming —
Keep the fun, keep the control
35bg believes entertainment should be enjoyable. Using our safe gaming tools, you can always set your own limits.
Why is responsible gaming important?
Online gaming and betting are a form of entertainment — much like watching a film or enjoying a cricket match. 35bg always wants every player to experience this in a positive and safe way. However, in some cases gaming habits can get out of control, which can then have a negative impact on personal life, family, and finances.
35bg therefore treats responsible gaming as an institutional priority. Our platform offers multiple tools — including deposit limits, time-outs, and self-exclusion — to help you maintain healthy gaming habits. If you feel your gaming habits are becoming problematic, contact our 24/7 support team — we are always ready to help in Bengali.
Remember: Gaming is entertainment, not a source of income. Set a budget for each session and do not exceed it.
Our Safe Gaming Tools
We provide the following features to keep your gaming experience at 35bg safe and well-managed.
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A request to increase a limit takes 24 hours to come into force — this is an intentional protective delay.
Time-Out
Take a temporary break from 24 hours up to 30 days. During the break your account remains active, but you will not be able to place any bets or make deposits.
Self-Exclusion
Suspend your account for a fixed period of 6 months to 5 years. If you attempt to open a new account during this period, we will detect and block it.
Bet Limits
Set a maximum amount for a single bet. This reduces the risk of large losses and helps you stay within your budget.
Live Support
Our 24/7 Bengali live chat support team is ready to help you at any time. If you are concerned about your gaming, do not hesitate to reach out.
Reality Check
Receive automatic notifications at set intervals — see a summary of how long you have been playing and how much you have won or lost, and make informed decisions.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone you know, seek help right away.
Spending more than your set budget and repeatedly feeling the urge to play in order to recover losses.
A tendency to hide gaming activity from family, friends, or colleagues.
Repeatedly trying to stop gaming but failing each time.
Feeling anxious, irritable, or restless when not playing.
Taking on debt or dipping into savings to continue gaming.
Prioritising gaming over daily responsibilities, studies, or work.
Experiencing sleep problems, physical discomfort, or mental stress because of gaming.
A mindset of placing larger bets in order to recover lost money.
Age Verification — For Adults Only
35bg is for players aged 21 and above only. At registration we verify age through a national identity card or other valid documents. Accounts belonging to minors are closed immediately and any related deposits are returned.
If you have underage members in your household, use parental control software to restrict their device access. Report any suspicious activity to our support team — [email protected].
Steps to Set Up Self-Exclusion and Limits
You can activate protective tools on your account in just a few steps.
Log in to your account
Sign in to your 35bg account and go to Account Settings.
Open the "Responsible Gaming" menu
On the settings page, click the "Responsible Gaming" tab.
Choose your preferred tool
Select whichever applies — deposit limit, time-out, or self-exclusion.
Confirm and activate
Once you confirm your selection, the tool will take effect immediately.
Contact the support team
If you have any trouble, reach us at [email protected] or via live chat — we will help.
Top Tips for Healthy Gaming Habits
Set a budget
Before each session, decide on a maximum amount to spend, and stop playing once you reach it.
Set a time limit
Set a timer. When the hour is up, take a break — resting improves mental clarity.
Accept losses as normal
Winning and losing are both part of gaming. Playing with the aim of recovering losses is the biggest mistake you can make.
Keep your family informed
Keep your family aware of your gaming habits — accountability helps build healthy behaviour.
Do not play on emotion
Avoid placing bets when you are under stress, feeling low, or have been drinking.
Keep a log
Track your monthly wins and losses. Clear figures help you make better decisions.
Reach Out If You Need Help
35bg is always here for you. You can get support at any time through the following channels.
24/7 Bengali Live Chat
Our trained support team is ready to speak with you in Bengali at any time. Talk to us about gaming concerns or worries — complete confidentiality is maintained.
Email Support
For any responsible gaming requests or queries, email us at [email protected]. We will respond promptly.
Account Security
If you believe there is unauthorised activity on your account or that someone is using your identity, notify us immediately.
Responsible Gaming — Frequently Asked Questions
Enjoy the fun, stay safe
Play responsibly and enjoy the wide range of games at 35bg.