35bg Privacy Policy
Learn how your personal information is collected, used, and protected — 35bg always gives your privacy the highest priority.
This Privacy Policy ("Policy") applies to all users of the 35bg platform. By using this website, you are accepting the terms of this Policy.
1. Introduction
35bg is a trusted online gaming and betting platform for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy describes in detail how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep that information secure.
By accessing the 35bg platform, creating an account, or using any of our services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
We may change or update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. The date of the latest update will always be shown at the top of this page.
2. What Information We Collect
When you register and use services on 35bg, we collect the following types of information. Each piece of information is used to improve your experience and to ensure the security of our services.
Identity Information
Full name, date of birth, national identity card number (where applicable), and account username.
Contact Information
Email address and contact details provided at the time of registration.
Financial Information
Deposit and withdrawal transaction history, and payment method identifiers (bKash, Nagad, Rocket, Upay, bank).
Technical Information
IP address, browser type, device information, operating system, and login time details.
Gaming Activity Information
Game play history, bet details, win and loss records, and session duration.
Cookies and Tracking
Website usage patterns, preferred pages, session cookies, and performance analytics data.
3. Purposes for Using Your Information
35bg uses your information only for specific and lawful purposes. We never sell or transfer your information to third parties without your consent.
3.1 Account Management and Service Delivery
Your information is used to create and manage your account, process transactions, verify payments, and provide customer support. This information is essential for securely processing every transaction, including a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
3.2 Security and Fraud Prevention
We analyse technical information and gaming activity data to ensure the security of the platform, detect fraudulent activity, and prevent unauthorised access. Your account is kept secure using SSL encryption and security protocols.
3.3 Compliance with Legal Obligations
We may retain and use your information where necessary to comply with applicable laws, regulations, and regulatory guidelines. Retaining certain information is mandatory as part of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
3.4 Platform Improvement and Personalisation
We analyse gaming activity data to personalise your gaming experience, provide relevant promotional offers, and improve the functionality of the platform.
3.5 Responsible Gaming Support
We monitor your gaming patterns in order to identify problematic gaming behaviour and provide timely support. This information is needed to effectively manage deposit limits, self-exclusion, and reality check tools.
4. Sharing and Disclosure of Information
35bg does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), game software supply, and technology infrastructure management. These partners may only use information for the purpose of delivering their specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
We may be required to provide necessary information in response to a court order, government directive, or a valid request from a law enforcement authority. In such cases, we will only supply the information that is legally required.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will follow this same Privacy Policy.
4.4 With Your Consent
Outside of the circumstances above, we will never share your information with third parties without your explicit consent.
35bg never sells or rents your personal information to advertising companies, data brokers, or marketing agencies.
5. Cookies and Tracking Technologies
The 35bg website uses cookies and similar tracking technologies to improve your browsing experience. We use the following types of cookies:
- Essential Cookies: These cookies are necessary to ensure the core functionality of the website. They are used to maintain login sessions, verify security, and save user preferences.
- Functionality Cookies: These cookies are used to remember your language preferences, game settings, and account personalisation.
- Analytics Cookies: These cookies are used to understand which sections of the platform are used most, which helps us improve our services.
You can disable or delete cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may limit some functionality of the platform.
6. Data Security Measures
35bg adopts industry-standard security measures to protect your personal information. Our technical and organisational safeguards include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is held in encrypted format to prevent unauthorised access.
- Access Controls: Only authorised personnel can access your personal information, and they work under strict confidentiality obligations.
- Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
- Firewall and Anti-Fraud Systems: Advanced security technology is used to prevent unauthorised access and fraudulent activity.
No digital system is completely free from risk. We make every effort to protect your information, but it is not possible to guarantee the complete security of data transmitted over the internet or a wireless network.
7. Data Retention Period
We retain your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Account Information: For the entire period your account is active, and for a legally required period after the account is closed.
- Financial Transaction Data: Retained for as long as required under financial regulations.
- Gaming Activity Information: For a defined period for responsible gaming monitoring and dispute resolution.
- Technical Logs and Cookies: Generally deleted automatically when a session ends or upon expiry of a set period.
When the retention period expires or the purpose for retention has been fulfilled, we securely delete the information or render it unidentifiable.
Your 8. Privacy Rights
As a registered user of 35bg, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete information we hold about you.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information; however, where legal obligations exist, complete deletion may not be possible until those obligations are fulfilled.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
Right to Data Portability
If you wish, we can provide your personal information in a structured, machine-readable format.
9. Protection of Minors
35bg strictly prohibits all services for persons under the age of 21. We do not knowingly collect personal information from any minor. We ensure this through an age verification process at the time of registration.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
35bg is for persons aged 21 and over only. A note to parents — please monitor your child's internet use and use parental control software.
10. Data Transfers
Our servers and systems may be located in various locations. Even if your information is processed or stored outside Bangladesh, we ensure that it remains protected to the same standards described in this Privacy Policy.
For international data transfers, we put in place the necessary contractual safeguards and require relevant third parties to comply with our privacy standards.
11. Policy Changes and Updates
35bg reserves the right to change this Privacy Policy at any time. We will notify you of changes in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email address for significant changes.
- By displaying a notice when you log in to the platform.
Continued use of the platform after an updated policy is published will be considered as acceptance of the new policy. We therefore encourage you to review this page regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our privacy team:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support is available directly from the platform.
We will endeavour to process your request as quickly as possible. Complex requests may take a little longer, but we will keep you informed of progress.
You may also read our other policies and terms: Terms and Conditions | Responsible Gaming | About Us